General Troubleshooting

• Check Your Internet Connection: For smooth HD or 4K playback, ensure a strong and stable connection. Restart your router if needed.
• Restart the App or Device: Fully close and relaunch the Shelf TV app or reboot your device.
• Update the App: Make sure you’re using the latest version from the App Store or Google Play.
• Clear Cache/Data: On mobile devices or browsers, try clearing app cache or cookies.
• Try a Different Device or Browser: Switching platforms can help pinpoint the issue.

Account & Login Help

• Forgot Password? Use the “Forgot Password” link on the login screen to reset it via email.
• Can’t Sign In? Double-check your credentials. If locked out, email info@shelftv.com.
• Change Email or Password: Go to your Account Settings to update login info.

💳 Billing & Subscription Questions

• Change Subscription Plan: Go to Settings > Subscription and select a new plan.
• Cancel Subscription: Cancel anytime through your app store or in your Shelf TV account under Billing.
• Refunds: Shelf TV does not provide partial or pro-rated refunds unless required by law. See our Refund & Cancellation Policy.

Supported Devices

Shelf TV is available on:

• iOS & Android phones and tablets
• Apple TV & Android TV
• Roku & Fire TV
• Web (shelftv.com)
• Smart TVs (select models)

Ensure your device is running the latest OS version for optimal performance.